Primary Care

Primary Care

At Kanan Medical we provide quality, compassionate healthcare. Our physicians treat patients of all ages, including infants, children, adolescents, adults, and seniors.

What is Primary Care?

Primary Care physicians treat patients comprehensively from individuals to entire families from birth through adulthood, in one practice.

People who are connected to their primary care physician can experience a long-term, nurturing relationship that improves health and well-being. Over time, your physician will get to know you and your family’s health history, communication needs, and treatment preferences.

Because Kanan Medical has physicians certified in family medicine, internal medicine, dermatology and an in-house lab we are able to provide “one-stop shopping” that provides an opportunity for your provider to really get to know your family and all of the factors that can affect your total health and wellbeing. Kanan Medical also offer women’s health, office procedures for skin, muscles and joints, and follow your care if you are hospitalized. Our physicians also have training in the management of common mental health conditions.

Why Choose Us?

When you choose Kanan Medical, you can expect:

  • Accessibility: We know it can be difficult to make sure your entire family gets to the doctor. We make it easier to fit appointments into your schedule by offering weekend hours, same-day scheduling for sick and well visits, and video visit options. You can use your patient portal to send direct messages to your physician. We also provide a direct care membership and low cash pay rates for patients who do not have access to health insurance.
  • Collaborative, personalized care: Our healthcare teams include physicians, medical assistants, medical scribe and an medical administration team. They collaborate to make sure they understand and meet each patient’s individual health needs.
  • Patient satisfaction: We work hard to make sure all of our patients feel comfortable while receiving the best care possible. We strive to follow up with patients regarding challenges and concerns as soon as they occur.

Routine physicals and screenings are important for prevention, risk factor identification, and early intervention. Our services include:

  • Annual Wellness Visits
  • In-House Blood Draws
  • Surgical Clearance
  • School, Sports, and Work Physicals
  • Drug Testing
  • EKG
  • Weight Management
  • PPD Testing
  • Tetanus and Influenza Immunizations
  • Flu Immunizations
  • B12 Injections
  • Testosterone Injection

Routine screenings are important for prevention, risk factor identification, and early intervention. Our services include:

  • Testosterone Monitoring
  • Prostate Care
  • Cholesterol Monitoring
  • Heart Health Screening
  • Male Hormone Monitoring
  • Male Pre-Op Test 

Depending on age your provider may perform a testicular or prostate exam to screen for prostate conditions or cancers. Your prostate can also develop conditions, like benign prostatic hyperplasia (BPH), which is the enlargement of the prostate, or prostatitis, which is inflammation of the prostate gland.

Common concerns that can be discussed with your primary care physician are erectile dysfunction, testicular pain and/or low testosterone which can cause you to lose muscle mass, have a low libido and feel constantly tired. Symptoms like these should not go long without treatment, or they can lead to further problems.

Routine screenings are important for prevention, risk factor identification, and early intervention. Our services include:


  • Pregnancy Testing
  • Birth Control Management and Prescription
  • Pap Smear
  • Female Hormone Monitoring
  • Breast Exams
  • Female Pre-Op test
  • Mammogram Order 
This is an annual preventive screening of breast and gynecological diseases. A well-woman exam is one of the most important steps that women of all ages can take to protect their health. During the visit, your physician will discuss your health and lifestyle behaviors and will perform a physical exam of your breast to check for abnormalities, a pelvis exam to check for uterine or ovarian abnormalities and screen for cervical cancer.


Depending on age, a mammogram or bone density scan may be ordered. Depending on age, a Pap smear and possibly a test for the Human Papilloma Virus (HPV) may be ordered.

Our medical team is skilled in ongoing monitoring and management of chronic conditions such as:

  • High Blood Pressure  & Hypertension
  • High Cholesterol
  • Diabetes
  • Asthma
  • Allergies
  • Anxiety
  • Depression
  • Thyroid Disease
  • COPD
  • Chronic Heart Failure
  • Osteoarthritis
  • Degenerative Disc Disease
  • Anemia
  • Migraines

We treat routine, non-emergency conditions and coordinate care for patients with undefined symptoms and complaints and new occurrences of pain.

  • Minor Surgeries
  • Acute Pain Management
  • Suturing and Suture removal
  • Wound Dressings
  • Cryotherapy
  • Strep Testing
  • Flu Testing
  • Urinalysis
  • Hemoglobin A1c
  • Ear Lavage
  • Weight Loss
  • Smoking Cessation
  • Trigger Point Injection Therapy

Ready to start your health journey?

Allergy Services

The initial step in the treatment of an allergy is an accurate diagnosis. It involves deciding whether the symptoms are caused by an allergy and, if so, determining what triggers the allergy as accurately as possible. The resulting diagnosis will target the appropriate treatment or clinical intervention to allow avoidance of the allergic trigger which will help to eliminate or minimize symptoms.

An accurate diagnosis is obtained using a combination of approaches and tests that can include patch tests or blood tests to identify and confirm a diagnosis.


Our Laboratory can perform blood tests to diagnose allergies. Our physicians can assist you in determining which panels are right for you. Patients can also choose their own labs with our on-demand lab options.

Blood Test for food Allergens

The standard Food Allergy Panel tests for Almond, Cashew Nut, Codfish, Cow’s Milk, Egg White, Hazelnut, Peanut, Salmon, Scallop, Sesame Seed, Shrimp, Soybean, Tuna, Walnut, and Wheat allergies.

Individual tests are also available for chicken, beef, tuna, turkey, and gluten.

The Grass and Weeds Panel tests for allergies to bahia grass, Bermuda grass, Johnson grass, mugwort, nettle, perennial rye grass, ragweed (common and giant), rough marsh elder, rough pigweed, Russian thistle, sheep sorrel, and timothy grass..

Tree Pollen Panel tests for allergies related to acacia, birch, cottonwood, elm, maple, mountain cedar, oak, olive, pecan/hickory, sycamore, walnut, white ash, white mulberry.

The Respiratory Allergy Panel will test for allergies to American house dust mite, Blomia Tropicalis, European house dust mite, cockroach, cat dander, dog dander, goose feathers, house dust, aspergillus fungus, fungus, penicillin fungus, and Cladosporium mold.

Skin Patch Tests are able to determine if an individual has an allergy related to particular substances. The Patch test used will test for a reaction to 36 different types of chemicals. The testing is performed in a three-step process. Initially the patch will be applied to the skin, secondly the patch will be removed the responses will be read by a trained professional for an initial read and on the third visit and the final reading will be performed a physician to determine if there are any new or continued responses.

Panel 1 includes:

  1. Nickel Sulfate
  2. Wool Alcohols
  3. Neomycin Sulfate
  4. Potassium Dichromate
  5. Caine Mix
  6. Fragrance Mix
  7. Colophony
  8. Paraben Mix
  9. Negative Control
  10. Balsam of Peru
  11. Ethylenediamine Dihydrochloride
  12. Cobalt Dichloride

Panel 2 includes:

  1. p-tert-Butylphenol Formaldehyde Resin
  2. Epoxy Resin
  3. Carba Mix
  4. Black Rubber Mix
  5. Cl+ Me- Isothiazolinone
  6. Quaternium-15
  7. Methyldibromo Glutaronitrile
  8. p-Phenylenediamine
  9. Formaldehyde
  10. Mercapto Mix
  11. Thimerosal
  12. Thiuram Mix

Panel 3 includes:

  1. Diazolidinyl Urea
  2. Quinoline Mix
  3. Tixocortol-21-Pivalate
  4. Gold Sodium Thiosulfate
  5. Imidazolidinyl Urea
  6. Budesonide
  7. Hydrocortisone-17-Butyrate
  8. Mercaptobenzothiazole
  9. Bacitracin
  10. Parthenolide
  11. Disperse Blue 106
  12. 2-Bromo-2-Nitropropane-1,3-Diol

Are you tired of suffering from allergies? Schedule an appointment today.

Asthma Overview

Asthma is a chronic lung disease that makes it difficult for air to pass through your lungs properly. It can start at any age and nearly 26 million Americans have asthma, 7 million of them being children. Unfortunately, there is no cure for asthma. However, with proper management, people living with asthma can live completely normal and healthy lives without asthma.

The Causes of Asthma

The swollen airways in the lungs become sensitive to certain triggers, and when those triggers enter the body, those airways create extra mucus making it difficult to breathe which leads to asthma attacks, complications and sometimes death. The key is to understand the triggers that cause asthma. Sometimes, you may not even know you have it until you’re exposed to those triggers. This means the environment you live in is a huge cause and risk factor of asthma. Additionally, genetics is a risk factor for asthma.

Symptoms of Asthma

You may be wondering if your child has asthma, but unsure if it’s something else. If any of these symptoms occur chronically or only around certain triggers, they may have asthma:

  • Tight feeling in the chest
  • Shortness of breath
  • Coughing
  • Wheezing

Diagnosis and Treatment of Asthma

If you or your child are having problems breathing on a regular basis please see your provider right away. Call Kanan Medical at (407) 767-0009, or schedule your appointment online. Your provider will discuss your medical history with you and perform a physical exam. You may need a lung function test and maybe other tests, such as a chest or sinus X-ray.

Breast Health

Breast Cancer Facts

Breast cancer is a disease in which cancer cells grow in the breast tissue.

An accurate diagnosis is obtained using a combination of approaches and tests that can include skin-pricks and blood tests to identify and confirm a diagnosis. Treatments can include:

Breast Cancer Statistics

  • A woman’s chance of developing breast cancer sometime in her life is approximately 1 in 8
  • The chance that breast cancer will be responsible for a woman’s death is about 1 in 33


The cause of breast cancer is unknown, but research shows that certain risk factors are associated with the disease.

Risk Factors

Note – Research has shown that most women with known risk factors do not get breast cancer and that many women who get breast cancer have none of the risk factors listed below.

  • Caucasian women, age 50 or older
  • Personal or family history of breast cancer
  • Changes in breast tissue
  • Changes in certain genes
  • Gender
    • 100 times more common in women than in men
    • 2nd leading cause of cancer death in women (second to lung cancer)
    • Most common form of cancer in women other than skin cancer
  • Age
    • Risk increases as a women ages
    • Approximately 77% of women with breast cancer are over age 50 when they are diagnosed
    • 18% are diagnosed in their 40’s
  • Increased exposure to estrogen over a lifetime through:
    • Early onset of menstruation
    • Late onset of menopause
    • No childbearing or late childbearing
    • Absence of breast feeding
    • Taking hormone replacement therapy for extended periods of time
    • Tobacco use
    • Increased breast density
    • Radiation therapy before the age of 30
    • Overuse of alcohol
    • Physical Inactivity

Prevention and Detection

Because the cause of breast cancer is unknown, finding and treating it early is the best method of prevention.

  • Self Breast Exam
    • Women 20 or older should perform every month
  • Clinical Breast Exam by a Physician
    • Women age 20-39 should have one every 3 years
    • Women over 40 should have one annually
  • Mammography
    • Can identify a breast mass as much as 2 years before it can be detected by touch
  • Ultrasonography
  • Breast MRI
  • Breast Biopsy


Typical treatments of breast cancer include surgery, radiation therapy, chemotherapy, and biologic therapy.

For more information regarding breast cancer please visit:

Survival Rate

  • Early detection and treatment of breast cancer is the key to survival
  • When breast cancer is detected before it has spread to lymph nodes, the 5-year survival rate is 97%

Web Resources

Breast Cancer Screening in Central Florida

Kanan Medical is a primary care physician’s office located at 460 E Altamonte Dr #2200, Central Florida 32701 – from breast cancer screening to routine physicals- we’ve got your health covered. Talk to us today by calling (407) 767-0009 or requesting an appointment online.


According to the American Diabetes Association, type 1 diabetes affects over a million children and adults in the U.S.

Your physician will monitor you for diabetes at your regular checkups. Blood tests may be necessary tests to check for the disease, depending on your symptoms or risk factors. If you do have diabetes, your physician may prescribe medication and manage your condition.

The differences between type 1 and type 2 diabetes

There are two types of diabetes, Type 1 diabetes occurs when the pancreas stops producing the hormone insulin. Insulin helps:

  • The body absorbs and transport glucose; a sugar that is an important source of energy
  • Build protein for strong muscles
  • Store fat as a future energy source
  • Use nutrients from food for other bodily functions

It is believed that diabetes is an autoimmune disease, where the body attacks itself for no apparent reason. No one knows why this happens and there is no cure although a person’s background and or diet may be one of the reasons they get diabetes.

Type 2 is when the body still produces insulin but does not use it in a healthy manner. This is called insulin resistance. Fortunately, type 2 diabetes may be managed through diet and exercise.

Type 1 diabetes attacks beta cells which are cells responsible for making insulin in the pancreas. When these cells stop making insulin, too much glucose or sugar can enter the blood and cause health problems. If you are diagnosed with type 1 diabetes you will have to take insulin for the rest of your life.


Recognizing symptoms of diabetes type 1 could help you address it early, which may save your life. High blood sugar levels, also known as hyperglycemia, are major signs of type 1.

Some symptoms to look for include:

  • Rapid weight loss
  • Unable to gain weight
  • Constant thirst
  • Blurred vision
  • Frequent urination
  • Continuous exhaustion

Other signs:

In addition to the symptoms above, there may be other signs of diabetes type 1. These symptoms often happen when the body releases the chemicals called ketones (key-tones). Ketones are responsible for using fat for energy in place of insulin. Known as DKA, this can be found when your doctor tests your urine.

Symptoms of DKA include:

  • Unexplained bedwetting
  • Pre-pubescent vaginal yeast infections also known as Candida
  • Unexplained stomach pain, nausea and/or vomiting
  • Fruity smelling breath
  • Breathing difficulty
  • Loss of consciousness (in extreme cases)

Talk to your provider

Symptoms of diabetes type 1 can sometimes be undiagnosed, misdiagnosed and misunderstood. It is important to talk to your doctor if you experience any chronic (continued) symptoms. A blood and urine test will show specific signs of whether you have diabetes type 1 or type 2.

Talk to us today. Call Kanan Medical at (407) 767-0009 for an appointment or you can schedule your appointment online.


Influenza, or the flu, is a seasonal and very common illness. Each year the influenza virus evolves, making it difficult to prevent long-term. Therefore, it is recommended that you and your child get a flu vaccine each year during flu season at the beginning of fall.

Even though the symptoms are similar to the common cold, they can become severe enough to lead to other illnesses and even death. On average 20,000 children under the age of 5 are hospitalized due to the flu, with nearly 140 related pediatric deaths. 

Tips for Preventing the Flu

There are a number of measures that the CDC recommends that you and your child should take to avoid getting and spreading the flu. These include:

Avoiding close contact- especially contact with those who are sick. When you are sick you should also avoid contact with others.

Staying home when you are sick- not only will this help prevent the spread of germs, but it will ensure that you don’t over-exert yourself if you are sick.

Covering your mouth and nose- sneezing and coughing are the easiest ways for viruses to spread. Cover your mouth if you are sick.

Keeping your hands clean- wash your hands often, not just when you use the restroom. You come into contact with a multitude of germs throughout the day, and if you’re out in public during flu season, there’s a good chance you’ll contract the flu.

Avoiding contact with your eyes, nose, or mouth. Even if you keep your hands clean, viruses easily enter the body through the orifices on your face.

Practicing healthy habits- make sure to disinfect surfaces that are commonly touched. For example, wipe down a shopping cart handle before using. Additionally, make sure you get plenty of sleep, eat nutritious food, and drink a enough fluids.

Make sure you teach these healthy habits to your child so when they are not by your side, they will help prevent the flu from spreading on their own.

Flu Season and Immunization

The flu season can start in October and last until May, but the bulk of flu cases happen between December and February. It is important to stay up-to-date in your area, as flu outbreaks happen at a local level.

The flu shot is now available at Kanan Medical. The typical flu vaccine protects against what research indicates will be the most common viruses during the season, specifically Influenza A virus (H1N1 and H3N2) and a strand of Influenza B virus. Therefore, even if you get the vaccine, you may still get the flu virus, but a flu shot is the best preventative measure you can take.

Flu Season and Immunization

The flu shot is now available at Kanan Medical. The typical flu vaccine protects against what research indicates will be the most common viruses during the season, specifically Influenza A virus (H1N1 and H3N2) and a strand of Influenza B virus. Therefore, even if you get the vaccine, you may still get the flu virus, but a flu shot is the best preventative measure you can take.

Flu Treatment

Luckily, the flu for the most part is self-treatable. Eventually it with pass with plenty of rest, drinking fluids, and medication. Your body will fight the infection on its own.

Typically, a doctor will prescribe you or your child with a flu medication. Call your primary care provider with questions about OTC medication to relieve flu symptoms.

Flu Shots Updates:

Changes to the Flu Shot

The high does flu vaccination for 65+ contains: A/Brisbane/02/2018 IVR-190 (H1N1), Influenza A Virus A/Kansas/14/2017 X-327 (H3N2) and Influenza B Virus B/Maryland/15/2016 Bx-69a (a B/Colorado/6/2017-like virus, B Victoria Lineage.

Flu vaccination for 64 and under contains: A/Idaho/07/2018 (an A/Brisbane/02/2018 (H1N1) pdm 09-like virus), A/Indiana/08/2018 (an A/Kansas/14/2017 (H3N2)-like virus, A/Iowa/06/2017 (an B/Colorado/06/2017-like virus) and B/Singapore/INFTT-16-0610/2016 (a B/Phuket/3073/2013-like virus)

Only Injectable Shots are Recommended

Over the past several flu seasons, the nasal spray vaccinations did not offer sufficient protection against the main strains of the influenza virus. Because of this, it is recommended that only shots are administered. 

Vaccines are Updated to Better Fight Circulating Viruses

Researchers have identified three of the most potentially prevalent forms of the flu virus. Most vaccines will offer protection against:

  • (H1N1) – A/California/7/2009 virus
  • (H3N2) – A/Hong Kong/4801/2014 virus
  • (B/ Victoria Lineage) – B/Brisbane/60/2008 virus

Who Needs a Flu Shot?

Everyone over six months old should get the a flu shot; but it is especially important for certain groups to get the shot:

  • Pregnant Women. Pregnant women are more susceptible to the flu due to changes in their immune system. Since serious illness can lead to hospitalization or even premature labor, it is important to get a flu vaccination. Both mom and baby receive the benefits of the vaccine: both are protected even after delivery.
  • Young Children. Even in healthy children, the unpredictable nature of the flu virus can cause serious illness. Approximately 77 children died from the flu last year, so it is recommended that children six months and older receive the vaccine. It should also be noted that children who are under five years old are especially susceptible.
  • Older Adults. For those who are 65 or older, the immune system naturally weakens with age. This leaves seniors vulnerable to the effects of the flu virus. In fact, it is estimated that 71 to 85 percent of flu-related deaths occur in seniors


In addition, anyone with the following conditions should receive a flu shot:

  • Asthma
  • Cancer
  • Cystic Fibrosis
  • Diabetes

Flu Vaccination in Altamonte Springs, Florida

  • If you have any questions regarding the flu or flu shot, or if you would like to make an appointment, call (407) 767-0009 and talk to our providers.



If you have been suffering from migraine headaches or have a family history of migraines, your physician be able to diagnose you based on this history. Migraines headaches can be very painful and vary in intensity and are often experienced with nausea and sensitivity to light and sound.

Symptoms of Migraines

There are several variations of symptoms a person can experience during a migraine headache. Here are some of the most common that are experienced:

  • Pounding and throbbing pain that can affect the entire head, this pain can be moderate to severe
  • Sensitivity to light and noise
  • Nausea, vomiting, and upset stomach
  • Loss of appetite
  • Blurred vision
  • Lightheadedness

What triggers migraines?

Hormone changes in women can trigger migraines, especially before or during their periods, which is when a big drop in estrogen occurs.

It is also important to watch what you eat or drink. Certain foods, food additives, and drinks can trigger migraine headaches. It is advised to avoid foods with aspartame and monosodium glutamate (MSG), as well as salty foods.

Changes in the environment and stress have also been shown to trigger migraines. A sudden change of weather or barometric pressure can affect those who are sensitive to these changes.

People who have more stressful lifestyles are more prone to migraines. Relaxation techniques such as yoga or meditation may help ease the pain and frequency of migraines.

Migraine Prevention

Living a healthy, relaxed lifestyle is important in controlling and preventing migraines. Performing exercises that promote muscle relaxation, getting sufficient sleep and rest can all help prevent migraine headaches. If you have any additional questions or concerns about diagnosing or treating migraines, call Kanan Medical today at (407) 767-0009.



Once per year Physicals are fully covered by most insurance plans. For some this is the only time they discuss health concerns with a provider. If you are new to Kanan Medical we ask that you schedule an appointment to Establish Care and allow your medical team to learn about your health concerns, health history and determine the best course of action. Once you are an established patient your annual physicals are more routine.

Schools and most youth sports leagues require that families obtain physicals at different times of the year. At Kanan Medical we provide physicals for men, women (including women’s health) and school aged children.

Establishing Care

For new patients, this is the time to share any concerns you have, your health history and family history including but not limited to the following:

  • Any current medical concerns
  • Medical history of injury
  • Medical history of illness
  • Family history of illness
  • Menstrual cycle
  • Immunizations
  • Medication list
  • Emergency contact information

Annual Physical Exam

Prior to your appointment a member of your medical team will prepare you for your blood work and your physical exam. During the appointment, your provider will evaluate the following factors:

  • Medical/Family History: In most cases this portion will have been covered at great length when you established care with your medical team here at Kanan Medical. However, in the event you are a new patient that has not established care at our office your medical team will gather as much of your medical history and current concerns and/or medications at this time.
  • General Exam: A large amount of information is collected about your overall health as well as your neurological health during the exam; a provider is able to assess your physical coordination, balance, mental acuity and responses to various physical stimuli. During this exam, your provider is able to collect information about the condition of skin, hair, and nails which can reveal deficiencies and other health concerns.
  • Head & Neck: Your provider is checking the quality of your teeth and gums as well as your throat and tonsils. Lymph nodes, thyroid and carotid arteries may also be examined.
  • Eyes & Ears: Routine hearing and sight checks are performed. If risk indicators are found, you will be referred to a specialist for a full screening. In the case of sports physicals student athletes are not required to have perfect vision or hearing to participate in any sport, but it may be cause for concern in some instances.
  • Heart & Lung: The medical team will be listening to your heart and lungs looking for any signs of heart or lung disease.
  • Vital Signs: Blood pressure, pulse, respiratory rate, blood oxygen saturation, and temperature.
  • Height & Weight: The medical team will check measurements to ensure that your weight is healthy and average for your age.
  • Abdomen: An examination of the abdomen will be performed to detect liver size, check for fluid, tenderness and/or assess the risk of tearing during contact sports.
  • Muscles, Joints, Flexibility & Posture: The overall body structure and capability of movement will be observed.
  • Female Health: The medical team will be evaluating and discussing signs of low energy, menstrual dysfunction, and low bone density. Separate female health physicals are available for women and girls. During these appointments, the standard screenings and tests will be performed including a general exam of reproductive system, including breast exams and pap test, depending on your age.
  • Male Health: Male health physicals will include a general exam of the reproductive system; including hernia, testicular, and prostate exams as well as a fecal screening as needed depending on your age.
  • Immunization: Your medical team will review all prior immunization records to ensure that your child is up to date.

Blood Work at the Laboratory

Have your blood drawn and sent to an outside lab. During your appointment, a member of your medical team will draw your blood and we will perform the tests ordered by your provider. Typically, these include a Complete Blood Count with Differential, Comprehensive Metabolic Panel, a lipid panel, hemoglobin (blood sugar levels) and four thyroid tests including: Thyroid Stimulating Hormone, Triiodothyronine, Thyroxine, Thyroid Peroxidase.

Your provider may determine you need further testing that may or may not be covered by your insurance provider. It is important that you are aware of your coverage. If there are additional tests or panels you would like to run, we have comprehensive panels available to you. Visit the Laboratory to learn more about tests you can order.


Kanan Medical has integrated with Hale Health, a telemedicine platform to make healthcare delivery simple and easy. 

What kind of appointments can I have with telemedicine?

Telemedicine is a great option for patients that are unable to travel to our office due to lack of transportation or if you’re out of town. Currently we are offering telemedicine for those that may be experiencing symptoms of COVID-19, patients that are being self-quarantined, or for those that do not want to schedule an office visit for fear of coming into contact with the Novel Coronavirus.  

Telemedicine can be used to receive care for any medical matter that doesn’t require an in-person visit to the office. This actually represents a large number of issues you might connect with your doctor about, ranging from management of a chronic condition to handling acute issues that don’t require a physical examination. If at any point your doctor feels it is most appropriate to see you in person, they will let you know – otherwise there are many situations where you can conveniently get the care you need, wherever you happen to be.

Some examples include:

  • Acute issues – colds, headaches, rashes, etc.
  • Managing a chronic condition with your doctor
  • Follow-up after an in-person appointment
  • Medication renewals or refills
  • Lab results

It is important to note that the Hale app is not intended for medical emergencies. If you believe you are experiencing a medical emergency seek immediate care by calling 911.

How do I schedule a telemedicine appointment?

Simply schedule your telemedicine appointment by calling a front desk representative at 407-767-0009 or request an appointment on our website and a front desk representative will contact you to schedule. 

How does telemedicine work?

After scheduling your telemedicine appointment with your healthcare provider you will be prompted with a text message and/or email to download the Hale Health app. If you already have a hale account and would like to use your desktop or labtop camera click here.

Hale works on most up-to-date iOS and Android smartphones.

Hale is available for iOS devices on the Apple App Store and Android devices on the Google Play Store.

For iOS

You can download Hale directly to your iOS device from the Apple App Store here or by searching for “Hale Health” in the App Store app on your device:

1. Open the App Store on your iPhone, iPod Touch, or iPad
2. Tap the Search icon on the bottom of the screen
3. Search for “Hale Health” – you’ll know you’ve found the right one when you see the Hale icon
4. Tap the “Get” button at the top of the Hale app page

The app will download to your home screen. When the download is complete, you can open the app by tapping the Hale icon.

Hale works for iPhone or iPod Touch – and is optimized for iPhone 5, iPhone 6 and iPhone 6 Plus. The app requires iOS 8.0 or later. (If you do not have iOS 8, you can find instructions in Upgrading to iOS 8.)

For Android

You can download Hale directly to your Android device from the Google Play Store here or by searching for “Hale Health” in the Play Store app on your device:

1. Open the Play Store on your Android device
2. Tap the Search icon on the bottom of the screen
3. Search for “Hale Health” – you’ll know you’ve found the right one when you see the Hale icon
4. Tap the “Install” button at the top of the Hale app page

The app will download to your applications folder. When the download is complete, you can open the app by tapping the Hale icon.

Make sure that you are using a strong wifi connection and smart device for video conferencing.  

How do I join the video appointment through the Hale Health app?

If you haven’t activated your account, you’ll first need to get the app and set up your account before joining the visit.

If you already have an active account, simply log into the app to get started.

At the time of your visit: 

  • Tap the notification bell icon in the top-left corner of your dashboard.
  • Select the Video Visit item to open the appointment detail.
  • Tap ‘Join Visit’ to enter the session.

You’ll also receive a push notification reminder ten minutes prior to the visit. Tapping this will take you straight to the visit detail.

Note: you can join a video visit up to ten minutes before the scheduled start time. If your provider has not yet joined, you will see a message saying that they will join shortly.

How does billing work with Telemedicine?

Telemedicine visits are billable to your insurance carrier just like in-person visits and if you do not have insurance, our self-pay rates apply. During check-in for your visit you will be prompted to make payment accordingly. Please note, co-pays, coinsurance and deductibles may apply. For more information about general billing policies click here