Kanan Medical has integrated with Hale Health, a telemedicine platform to make healthcare delivery simple and easy. 

What kind of appointments can I have with telemedicine?

Telemedicine is a great option for patients that are unable to travel to our office due to lack of transportation or if you’re out of town. Currently we are offering telemedicine for those that may be experiencing symptoms of COVID-19, patients that are being self-quarantined, or for those that do not want to schedule an office visit for fear of coming into contact with the Novel Coronavirus.  

Telemedicine can be used to receive care for any medical matter that doesn’t require an in-person visit to the office. This actually represents a large number of issues you might connect with your doctor about, ranging from management of a chronic condition to handling acute issues that don’t require a physical examination. If at any point your doctor feels it is most appropriate to see you in person, they will let you know – otherwise there are many situations where you can conveniently get the care you need, wherever you happen to be.

Some examples include:

  • Acute issues – colds, headaches, rashes, etc.
  • Managing a chronic condition with your doctor
  • Follow-up after an in-person appointment
  • Medication renewals or refills
  • Lab results

It is important to note that the Hale app is not intended for medical emergencies. If you believe you are experiencing a medical emergency seek immediate care by calling 911.

How do I schedule a telemedicine appointment?

Simply schedule your telemedicine appointment by calling a front desk representative at 407-767-0009 or request an appointment on our website and a front desk representative will contact you to schedule. 

How does telemedicine work?

After scheduling your telemedicine appointment with your healthcare provider you will be prompted with a text message and/or email to download the Hale Health app. If you already have a hale account and would like to use your desktop or labtop camera click here.

Hale works on most up-to-date iOS and Android smartphones.

Hale is available for iOS devices on the Apple App Store and Android devices on the Google Play Store.

For iOS

You can download Hale directly to your iOS device from the Apple App Store here or by searching for “Hale Health” in the App Store app on your device:

1. Open the App Store on your iPhone, iPod Touch, or iPad
2. Tap the Search icon on the bottom of the screen
3. Search for “Hale Health” – you’ll know you’ve found the right one when you see the Hale icon
4. Tap the “Get” button at the top of the Hale app page

The app will download to your home screen. When the download is complete, you can open the app by tapping the Hale icon.

Hale works for iPhone or iPod Touch – and is optimized for iPhone 5, iPhone 6 and iPhone 6 Plus. The app requires iOS 8.0 or later. (If you do not have iOS 8, you can find instructions in Upgrading to iOS 8.)

For Android

You can download Hale directly to your Android device from the Google Play Store here or by searching for “Hale Health” in the Play Store app on your device:

1. Open the Play Store on your Android device
2. Tap the Search icon on the bottom of the screen
3. Search for “Hale Health” – you’ll know you’ve found the right one when you see the Hale icon
4. Tap the “Install” button at the top of the Hale app page

The app will download to your applications folder. When the download is complete, you can open the app by tapping the Hale icon.

Make sure that you are using a strong wifi connection and smart device for video conferencing.  

How do I join the video appointment through the Hale Health app?

If you haven’t activated your account, you’ll first need to get the app and set up your account before joining the visit.

If you already have an active account, simply log into the app to get started.

At the time of your visit: 

  • Tap the notification bell icon in the top-left corner of your dashboard.
  • Select the Video Visit item to open the appointment detail.
  • Tap ‘Join Visit’ to enter the session.

You’ll also receive a push notification reminder ten minutes prior to the visit. Tapping this will take you straight to the visit detail.

Note: you can join a video visit up to ten minutes before the scheduled start time. If your provider has not yet joined, you will see a message saying that they will join shortly.

How does billing work with Telemedicine?

Telemedicine visits are billable to your insurance carrier just like in-person visits and if you do not have insurance, our self-pay rates apply. During check-in for your visit you will be prompted to make payment accordingly. Please note, co-pays, coinsurance and deductibles may apply. For more information about general billing policies click here  


Kanan Medical

Serving Central Florida: Orange, Seminole and Volusia Counties.

Altamonte MD

460 E. Altamonte Dr. , Suite 2200
Altamonte Springs, FL 32701
*On the second floor of the Bank of America Building across from the Altamonte Mall

Get Directions

Phone: +1(407)767-0009

Orange City MD

2705 Rebecca Lane,
Orange City, FL 32763

Get Directions



265 N Causeway
New Smyrna Beach, FL 32169

Get Directions

Phone: +1(386)387-2202

Ocoee MD

801 Marshall Farms Rd,
Ocoee, FL 34761

Get Directions

Phone: +1(407)767-0009

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